New Hotel in Kuala Terengganu

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Privact Policy

This privacy statement (“Statement”) applies to all of the hotel brands owned or licensed by Angel Resthouse.

We have prepared this Statement to inform you of the privacy principles that govern our use of information we obtain from our customers, including information we obtain through our websites, including and other websites owned or controlled by Angel Resthouse (collectively, the “Websites”). As used in this Statement, the term “Authorized Licensees” means certain companies that have entered into a license or similar agreement with a Angel Resthouse company to sell products and services under a Angel Resthouse brand.

Our Websites are available to visitors located throughout the world, and operated for different purposes. For instance, some may be specific to a hotel brand or property, and others may enable you to shop for travel-related products. Our Websites are generally operated from the Malaysia in accordance with laws of the Malaysia and visitors to our Websites should be aware that the laws of the Malaysia may differ from those of your country of residence. Where we operate country-specific Websites, those Websites are operated in accordance with the laws of that specific country.

This Statement was last updated on July 17, 2016, to describe how the privacy statement applies to all of the information we obtain from you and to update the privacy statement with respect to Angel Resthouse Authorized Licensees, franchisees and certain other commercial partners set out below.

Use Of Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Refund Policy

Cancellation Charges
25% if cancelled four days in advance.
50% if cancelled two or three days in advance.
50% if few of the total booked rooms are cancelled.
100% if cancelled one day prior to booking or on the same day.
Credit/Debit card cancellations will be charged 5% extra.

Refunds only through cheque for bookings made by cash/cheque/bank transfer.
Online refunds for bookings made through the website usually take 7-10 working days.
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
The original receipt must be presented for processing the refund.
Credit/debit card cancellations will be charged 5% extra.

Booking Agreement

(1) In using the System the Customer shall comply fully with the laws, regulations of Malaysia and public order and standards of decency as well as generally accepted rules of etiquette, technical rules and ethics concerning the use of the Internet.
(2) The Customer is strictly prohibited from using the System to charge fees or conduct any profit-seeking business or operation whatsoever, for any reason.
(3) When receiving various services through use of the System, the Customer shall also strictly comply with any related rules and regulations separately stipulated by the Hotel.

If the Customer uses the Internet in violation of the intent of Article 1. above, in a way that the Company deems to result in damage to the good name or credit of the Company, obstruction of the Company’s operations, obstruction to the operation of the System, or the inconvenience or disadvantage of any third party, the Company may prohibit the Customer from using the System or any facilities of the Company, and may hold the Customer liable for damages.

The System may only be used by Customers who have consented to the terms of these Regulations. The Customer is deemed to have consented to these Regulations at the point when the Customer makes a reservation using the System.

The System is provided for use under the assumption that the appropriate character, e-mail, printer and other settings are in place. The Company bears no liability whatsoever for any results or effects of operation under conditions other than the above. Even if the above conditions are satisfied, if the System does not operate correctly for the Customer due to the operating environment, settings or other conditions of the Customer’s terminal(s) that are not caused by the Company’s management, the Company bears no liability whatsoever.

In using the System, the Customer is solely liable for the Customer’s own actions and for any actions taken using the Customer’s e-mail account(s) or credit card number(s), whether committed by the Customer or not. The Customer shall also be liable for resolving any issues arising with any third parties, except in cases where the Company is at fault.

Any cancellation of reservations made using the System shall be conducted using the System. To change a reservation, the Customer is asked to contact Angel Resthouse Customer Support Center.

The content and operations of the System are subject to change without an advance notice to the Customer as and when the Company deems necessary. Please verify these Regulations when you use the System.

In any of the following cases, the Customer’s use of the System shall be temporarily suspended without notice or solicitation of consent:
(1) The Company deems it necessary to suspend operation of the System for maintenance or construction, or otherwise for the Company’s own reasons.
(2) Operation is rendered impossible or is expected to be impossible due to acts of God or other unforeseen circumstances.

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